How you show up for customers when things go wrong says a lot about your company. Handle a crisis well, and you can come out of it with a stronger relationship. Chuck Robbins - Chairman & CEO, Cisco #
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Loading velocity curve…
—Views / houraverage velocity since it published
—Peak velocitythe hottest sustained views/hr it ever hit
—vs. their normalpace relative to this creator's own baseline
—Engagementlikes per view — real engagement is hard to fake
—Agehow early Slope caught this surge