1,200 calls in three days. The AI Virtual agent handled the overflow. Same accuracy as the live team. Faster on every call. CSRs kept their focus on the work that needed them. The standard didn't drop
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Loading velocity curve…
—Views / houraverage velocity since it published
—Peak velocitythe hottest sustained views/hr it ever hit
—vs. their normalpace relative to this creator's own baseline
—Engagementlikes per view — real engagement is hard to fake
—Agehow early Slope caught this surge