How I remember my customer objectives: “The 4Rs” Retain: keep paying Review: leave a testimonial/review Refer: send other people Resell: buy other stuff Save for next time you create a customer journe
Views
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Views
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Loading velocity curve…
—Views / houraverage velocity since it published
—Peak velocitythe hottest sustained views/hr it ever hit
—vs. their normalpace relative to this creator's own baseline
—Engagementlikes per view — real engagement is hard to fake
—Agehow early Slope caught this surge