🆕 in Agentforce Contact Center: Workforce Engagement Management 1. Visibility over your reps and AI agents 2. Fill coverage gaps 3. Coach smarter 4. Keep service quality high as AI scales GA Summ
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Loading velocity curve…
—Views / houraverage velocity since it published
—Peak velocitythe hottest sustained views/hr it ever hit
—vs. their normalpace relative to this creator's own baseline
—Engagementlikes per view — real engagement is hard to fake
—Agehow early Slope caught this surge